We have an extensive network of offices across the UK. For a full list of our locations click on the link below:
Delivery Model and Service Desk
Our helpdesk solution can provide you with a comprehensive tool for managing the delivery and performance of all service lines contained within your business. Providing the first point of call for all reactive calls and support requests, CSC can act as the hub of your management operations. Our solution will allow you to have direct support resources and will provide the management reporting platform required to give visibility to our performance levels at any given time.
We can enhance your CAFM system with our bespoke Aurora MIS Platform. It will be established at the very centre of our service delivery to provide service excellence, quality assurance, cost effectiveness and data that will drive continuous improvement cycles.
Our Customer Service Centre and CAFM system will be at the core of service delivery, managing all information flow to and from users, engineers and service providers. Additionally all engineering staff can be provided with Tablets providing real time communication with our Customer Service Centre staff.