ImtechImtech
EDF Energy, Gadeon House , UK
The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.
Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
Meetings: Attend where necessary and take responsibility for appropriate actions – at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.
Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.
Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team
Customer Service Helpdesk: Liaise with the schedulers and the helpdesk to ensure the allocation of tasks are produced by Planon/Aurora to ensure appropriate sign off for reporting.
Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract.
Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review. Support Contract team in arranging and reviewing full team training requirements.
Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
QSHE statement: Imtech Inviron is committed to leading our sector in sustainability. Our employees have a collective responsibility to work in a sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community. Employees have a responsibility not to cause harm to ourselves or to others in our efforts to make safety personal. All employees are expected to work within our Sustainability and Health and Safety policies and procedures.
We are looking for a dynamic individual with a keen focus on quality, safety and environmental matters who can demonstrate a professional attitude in all areas of technical service delivery
Core Purpose Working in collaboration with the service desk team, you will be responsible for coordinating and scheduling the mobile & site based service engineer’s time and skills to deliver pre-planned and reactive tasks in line with customer and contractual KPI’s The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.
To manage and undertake all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical equipment at all Client sites.
The purpose of the role is to; • Be responsible for generating and delivering a variety of project work on our customer sites. • Have full accountability and responsibility for managing and delivery of project works.
To manage and undertake all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical equipment at all Client sites. To ensure that all Concept task instructions and records are completed and returned to the Call Centre, that all Site Log Book records are updated and maintained all in accordance with standard company practices. To provide electrical and mechanical mobile services to our customers both reactive and maintenance
For more details, please contact Anthony Fogarty.
To manage and undertake all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical equipment at all Client sites. To ensure that all Concept task instructions and records are completed and returned to the Call Centre, that all Site Log Book records are updated and maintained all in accordance with standard company practices. To provide electrical and mechanical mobile services to our customers both reactive and maintenance
Working as part of the Front of House team, you will be an integral part of the wider site maintenance team ensuring that the office facilities run smoothly and are successful in supporting business activities and for providing a professional service for our client maintaining an exceptionally high standard of Service Delivery. Responsible for assisting in undertaking planned and reactive maintenance tasks and ensuring that the facilities provide a safe and secure environment that enables the client’s staff to concentrate on their business activities with minimum disruption.
Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded.
To manage and undertake all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical equipment at all Client sites. To ensure that all Concept task instructions and records are completed and returned to the Call Centre, that all Site Log Book records are updated and maintained all in accordance with standard company practices. To provide electrical and mechanical mobile services to our customers both reactive and maintenance
To provide technical leadership, support and take ownership of engineering best practice and solutions for the Data Centre’s plant and equipment. Monitor and lead requirement and level of the site team training requirements; to take responsibility as the site SAP and working closely with Imtech’s technical team to ensure adherence to company guidelines and standards; to work with the other managers and supervisors to ensure technical and legal compliance; look for innovation in both technology and practices to always strive to achieve optimal efficiency and performance in plant, equipment and processes.
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