To provide day to day administration support for all operational, commercial and financial aspects of a contract or portfolio of contracts.
Key Responsibilities:
Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
Meetings: Attend where necessary and take responsibility for appropriate actions – at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.
Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.
Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.
Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.
Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team
Customer Service Helpdesk: Liaise with the schedulers and the helpdesk to ensure the allocation of tasks are produced by Concept to ensure appropriate sign off for reporting.
Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract.
Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review. Support Contract team in arranging and reviewing full team training requirments.
Person Specification
A minimum of 2 years’ relevant experience.
Exceptional levels of customer service.
Ability to work in a fast paced environment.
Strong financial understanding.
Excellent communication skills.
Good levels of written and spoken English.
Good computer skills including all Microsoft programmes and bespoke web based platforms.
Ability to analyse data and trends.
Maths & English GCSE Grade C or above or equivalent.
Imtech Inviron are committed to leading our sector in sustainability. Our employees have a collective responsibility to work in a sustainable and efficient manner helping to minimise our impact on the environment whilst contributing benefits for our clients, colleagues and the community. Employees have a responsibility not to cause harm to ourselves or to others in our efforts to make safety personal. All employees are expected to work within our Sustainability and Health and Safety policies and procedures.
To manage and supervise specified contracts and property portfolios to the required output and quality standards. To plan and organise all work associated with their responsibility in terms of both planned and reactive works. To act as a responsible point of contact for the Client for resolving any queries of a technical or performance nature.
To liaise on a regular basis with the Client to ensure that all works are being carried out in a satisfactory manner and within the requirements of the contract and without disruption.
To manage a team of multi-skilled staff and nominated sub-contractors to ensure satisfactory completion of the contract.
The main function of the role is to support the performance of a key NHS contract through the production of reports, management / support of KPI / SLA performance and implementation of business improvement activities to show continuous improvement.
Doing the basics brilliantly a guiding principle of the business and drives every activity.
To manage and undertake all PPM routines and reactive attendances across a broad spectrum of Building Services Mechanical and Electrical equipment at all Client sites.
To ensure that all Concept task instructions and records are completed and returned to the Call Centre, that all Site Log Book records are updated and maintained all in accordance with standard company practices.
To provide electrical and mechanical mobile services to our customers both reactive and maintenance
To provide day to day administration support for all Project Managers on and quoted and project works,
Monitoring commercial, health & safety and financial aspects of a portfolio of customers and assisting with site visits when required.
Job Type: Full Time,Permanent
Location: East Anglia (Cambridge or Ipswich Office)UK
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