Contract Support

Contract Support
Contract Support

Contract Support EDF Energy, Gadeon House , UK

To provide day to day administration support for all operational, commercial and financial aspects of a contract or portfolio of contracts.

The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.

Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.

Meetings: Attend where necessary and take responsibility for appropriate actions – at client meetings, working closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible.

Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors.

Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer.

Customer Service: Deliver exceptional service standards to meet client & service partner expectations and ensure all operational difficulties are resolved with the supporting management team

Customer Service Helpdesk: Liaise with the schedulers and the helpdesk to ensure the allocation of tasks are produced by Planon/Aurora to ensure appropriate sign off for reporting.

Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the contract.

Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review. Support Contract team in arranging and reviewing full team training requirements.

Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner.