Project Support

Main Responsibilities

• Project Delivery: Support the team with relevant administration tasks to meet & exceed the agreed contractual Key Performance Indicators and Service Level Agreements throughout the contract lifecycle.
• Project Admin & Reporting: Ensure all necessary electronic and paper records, including timesheets are completed by the team in a timely manner to meet internal and customer deadlines.
• Subcontractors and Suppliers: Support the Project Managers to ensure that value for money is being secured from all specialist sub-contractors and suppliers.
• Aurora: Manage the Quote Module for all customer requests and works escalated to Project Managers ensuring turn around KPI’s are exceeded.
• Meetings: Attend where necessary and take responsibility for actions arising – at client meetings and on site project meetings, working closely with the Project Management team and other colleagues to resolve requests and issues a quickly and efficiently as possible.
• Financial Performance: Take responsibility for all Project WIP processes relating to the contract and work closely with the Project and contract team to coordinate any additional costs.
  • Complete Interim invoicing and monitor cost’s incurred on a monthly basis to ensure jobs remain cash positive
  • Update forecasts on Navision
  • Raise all Material and Sub-Contractor orders associated to quoted and projects works
• Customer Service: Deliver exceptional service standards to meet client expectations and ensure all operational difficulties are resolved with the supporting the management team
• Helpdesk/Schedulers Liaise with the schedulers and the helpdesk to ensure the allocation of accepted quoted and project tasks are produced by Concept to ensure appropriate assignment and sign off for works to be undertaken and completed within contract restrictions.
• Communication: Communicate closely, share information and updates regularly with all team members, the client and end users to support the drive for service improvement across the portfolio
• Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review

Person Specification

Behaviours & Competencies

Essential

Positive solution driven mindset
Accurate and clear written communication & information sharing skills
Proactive to solve potential difficulties & conflict
Professional approach and demonstrates respect for others
Team working ethic
Deals constructively with first level complaints & criticism
Ability to work independently and demonstrates initiative
Takes responsibility and confidently makes decisions
Willing to learn from others

Desirable

Confident and professional with customers

Experience

Essential

Previous similar or relevant experience of working with clients & end users
Undertaking basic financial support – invoicing/WIP/applications and interims
Basic commercial awareness – working within SLA’s and KPI’s.
Microsoft Office IT Skills intermediate
Demonstrable experience in similar customer facing or service provider role.
Able to multi task in a high pressured environment
Exceptional levels of customer service

Desirable

Navision IT skills
Knowledge of Concept
Experience within the FM industry

Qualifications

Essential

Maths & English GCSE Grace C or above (or equivalent)

Other Requirements

Flexibility

Self-Motivated